Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8 am – 5 pm.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship as soon as it returns in stock. When the item becomes available we will ship your order.

Returns and Refunds

How To Return An Item

Please return the unused portion of the water. You must return the item within 30 days of your purchase.

  1. Please email info@AseWater.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:

Ase Water, LLC

Returns Department Tracking #

155 Potomac Passage

National Harbor, MD 20745

  1. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

None 100% Guaranteed

Restocking Fee

We do not refund the original shipping and handling that you paid on the order